Please allow 7-10 BUSINESS DAYS handling time on all orders.

Some items may take an additional 2-3 business days to process.

After it ships, you will be sent an email with your tracking information. If an item is not available in our warehouse, we do our best to find your item in one of our other locations. If the item is available at another location, it will be shipped in its own package. Shipping cost vary based on the weight of the package and location the package is sent to.

*Estimated delivery window: The anticipated number of business days it will take for your order to arrive following order purchase on the website.
Excluding Saturdays, Sundays, and US holidays, this timeframe includes processing and transit durations.

All eligible returns, except for final sale items, will be refunded in the form of store credit. Damaged or defective items can be exchanged if available.

Store credit refunds, exchanges, or refunds will be processed within 48 hours of the return being authorized, barring any exceptional circumstances.

Final sale items are clearly labeled and cannot be returned for store credit.

To begin a return please contact our support team.

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect information or orders returned due to incorrect addresses.

INTERNATIONAL SHIPPING POLICIES

• We do not ship to International P.O. boxes
  
• All orders are subject to verification prior to processing and shipping.
  
• We are required to complete a customs declaration with the retail value of the item(s) purchased, Just Birdied cannot legally declare your order as a gift.
  
• Our current available shipping methods are through UPS and DHL. This can change at any time.
  
• Selected products are not available to ship outside of the United States. Items we cannot ship internationally are:
  -Hazardous Materials: Aerosol Spray and Lithium Ion Batteries, Lighters.
  -Orders of any of these products will be canceled in our system.

• The customer assumes the cost of any return shipping for refunds or exchanges.
  
• During the order verification step we may contact you by email to request additional information. If we do not receive a response within 3 business days after our attempted contact, that order will be canceled.
  
• By completing your order you agree to pay all applicable fees. A 25% restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address If your order is refused upon delivery. All original shipping cost are non-refundable

We know how important your order is! Just Birdied provides our customers with the option to track your package.

If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but Just Birdied does not hold responsibility for packages that are lost or stolen in transit.

If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim through them.

- United Postal Service (USPS): 1 (800) 222-1811
- DHL Worldwide: 1 (800) 225-5345