Frequently Asked Questions
Before contacting us, here are some commonly asked questions that could help you out.
MOST FREQUENTLY ASKED QUESTIONS
We aim to have all orders sent out within 7-10 business days, you should receive your order by that time.
If it has passed this timeframe and you still do not have your order please contact us at help@justbirdied.com so we can get this fixed for you ASAP.
Please click here to read our return policy.
We will accept return requests made through our customer support based on the above guidelines.
Yes, you will receive an order confirmation and tracking order email once the order has been sent out.
Please look in your inboxes for an email from us once the order is shipped out for your tracking link.
STILL NEED SOME HELP?
YOU CAN CONTACT OUR TEAM THROUGH THE FOLLOWING WAYS
CHAT
Contact our live chat support available through the chat button on the bottom right hand corner of the site.
CALL US
CALL: +1 (888) 859-6057
Give us a call and one of our customer agents will be available to help you out during business hours.
Business Hours
Monday to Friday: 9AM to 5PM Pacific (PST)
If you need more direct help please fill out this form to contact us.
SEND US AN EMAIL
All requests will be responded to within 48 hours.
For more urgent issues please call us at 1-786-826-8222 so we can handle your issues ASAP.