We aim to have all orders sent out within 7-10 business days, you should receive your order by that time.

If it has passed this timeframe and you still do not have your order please contact us at help@justbirdied.com so we can get this fixed for you ASAP.

Yes, you will receive an order confirmation and tracking order email once the order has been sent out.

Please look in your inboxes for an email from us once the order is shipped out for your tracking link.

If your order seems to be taking longer than expected, don't hesitate to reach out to us at help@justbirdied.com.

We're here to help and will look into the matter right away.

We know how important your order is!. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake.

Speak with family, roommates, etc. in the event they received it on your behalf.

The package may also have been left with property managers or an apartment office. We will always do our best to assist you, but however,

If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

United States Postal Service: 1 (800) 222-1811

DHL Worldwide: 1 (800) 225-5345

Just Birdied does not hold responsibility for packages that are lost or stolen in transit.

If your order needs to be cancelled due to one of the reasons below, please contact us at our support email so we can process your request.

1.) If your order has taken more than 14 business days to ship out and you would like to request a cancellation, we will oblige by your cancellation request.

2.) In the event of an item being out of stock you may request a cancellation or swap to an item of equal value.

3.) If you have made an error on your order in regards to sizing and or color you may request for a cancellation.

Please note that once an order is cancelled/refunded it may take up to 3-5 business days for your refund to fully process.

Every order is unique so reasons for cancellations and delays vary.

Just Birdied strives to keep merchandise status up-to-date but occasionally there are situations when an item may be out of stock and not evident until the fulfillment process. This can be due to damaged items, high order volume, etc.

Your order may be have been cancelled due to declined by our security verification system.

They can be, but not limited to:
-Quantity of items ordered

-The address and telephone number you provided for your credit card account does not match what your bank has on file

-You are shipping your order to an address other than your billing address.

In the event of your order refunded or canceled, It may take 1-3 business days based of your credit card issuer's policies for funds to be available back in your account.

We know how frustrating this can be and always want to make sure every order is perfect!

Once you receive your order, please thoroughly check the delivered items immediately.

If you believe an item is missing/defective/not part of your order, please fill out and submit online return request and follow directions as instructed. (Damaged, defective, or incorrect items must be reported within 7 days of delivery.

If such items are not reported in a timely fashion, we will not issue store credit.

Please email help@justbirdied.com for assistance.

If an item is returned to us, our support team will reach out to you to process another attempt.

Please make sure that everything is correct with the shipping address as if the package is sent back to us a second time we will not send it out again and will be restocked and you will be issued an E-Gift Card minus the initial shipping charge.


You can use the E-Gift Card to place an additional order to the corrected address; however we do not guarantee that items will be in-stock at the time of your reorder.

Please click here to read our full return policy.

We will accept return requests made through our customer support based on the above guidelines.

Please contact us by clicking here to begin the return process.

We aim to fulfill any exchange requests for our customers.

Please note that our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will still have what the item(s) that you want at that time.

However, simply return your package by following our return procedure and our support team will guide you through the process and get your exchange processed and shipped out.